Refund policy
At YEONIE, we want you to love your purchase. We stand behind our products with a 90-Day Money-Back Guarantee on your FIRST order. If you are trying our products for the first time and are not completely satisfied, you have 60 days from the date of delivery to request a return.
Eligibility for Returns
To be eligible for a return:
• The item must be in its original condition, unused, unopened, with tags, and in its original packaging.
• A receipt or proof of purchase is required.
Stolen/Lost packages are deemed the customer's responsibility (unless insured shipping is purchased) and damaged packages are the only packages that will be re-shipped.
BAD ADDRESSES
In the event that we are unable to process your order due to a bad address, we will attempt to contact you multiple times for an accurate address. If we do not receive a response within a reasonable time frame, we reserve the right to hold your product until we receive a response.
FAILED DELIVERIES
Any packages returned to us by the designated carrier because the customer was not available to receive the package or due to incorrect shipping information may be subject to additional shipping costs to reship.
How to Start a Return
To initiate a return, please contact us at hi@yeonie.com. Once your return request is approved, we’ll provide instructions on how to send your package back to us.
Important: Return shipping costs are the responsibility of the customer. Items sent back without prior approval will not be accepted.
For any questions about returns, feel free to reach out to hi@yeonie.com.
Damages or Issues
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately at hi@yeonie.com so we can resolve the issue promptly.
Exchanges
To exchange an item, please return the original product in accordance with our return policy. Once the return is approved, you can place a new order for the desired item.
European Union Customers
If your order is being shipped to the European Union, you are entitled to a 14-day cooling-off period. During this time, you may cancel or return your order for any reason, provided the item is in its original condition, unused, unopened, with tags, and in its original packaging. Proof of purchase is required.
Restrictions:
Orders canceled prior to fulfillment are entitled to a full refund.
We will provide and pay for a return label if the mishap (incorrect or defective item) is our error.
Refunds are issued to the payment method used in the transaction. Any and all shipping costs are non-refundable.
Packages lost by the shipping carrier are not eligible for a refund. In this situation, we ask that you contact the carrier with your tracking number and they will be able to assist you with the location of your order.
If a product is damaged within transit, YEONIE will reship it at no additional cost. YEONIE will not refund an order if it is stolen or lost in transit (unless insured shipping is purchased).
All orders marked as “Delivered” with valid tracking information cannot be refunded if the customer cannot locate the item. The customer will need to contact the shipping carrier directly about where the package was left.
Any orders delivered to the wrong address due to a customer error are non-refundable. If an order has been shipped and a customer notices the wrong address, YEONIE is not responsible for redirecting the shipment to the correct address or bearing the cost of changing an address mid-transit.
Recurring Subscription Orders: Our 90-Day Satisfaction Guarantee applies only to your initial (first) subscription order. Subsequent recurring subscription renewal shipments are not eligible for satisfaction-based returns or refunds. Since you have full control to pause or cancel before your next billing cycle, continued enrollment implies satisfaction with the product.
Refunds
Once we’ve received and inspected your return, we’ll notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to reflect the refund in your account. If you haven’t received your refund after 15 business days, please contact us at hi@yeonie.com.